About XLKash Lending
01
What is XLKash Lending?
XLKash Lending is a widely praised app that provides timely loans to Filipinos.
02
What conditions do I need to meet to use XLKash Lending loan services?
To use XLKash Lending loan services, you need to be at least 18 years old, have a steady income stream, and have a good credit history. In addition, you need to provide valid identification and available receiving account info.
03
Can I change my authentication information?
Changing your authentication information is not supported for the time being. Sorry for the inconvenience caused to you.
About Loan
01
I want to apply for a loan from XLKash Lending. What should I do?
Applying for an XLKash Lending loan is very simple. All you need to do is download the XLKash Lending App, complete the registration and log in. Fill out the loan application form in the App and submit the required personal and financial information. Once submitted, our system will automatically approve your application and inform you of the result as soon as possible.
02
How long does it usually take to approve my loan application?
XLKash Lending is dedicated to providing fast loan approval services. In most cases, your application will be approved within a few minutes after submission. If we need additional time to verify the information, our customer service will notify you in time.
03
Why was my loan application rejected?
A loan application may be rejected for various reasons, including insufficient credit scores, unstable income, incomplete or inaccurate information, etc. We recommend that you check whether the information you have submitted is accurate and try applying again after a while.
04
If my loan application is rejected, can I apply again?
Of course, you can. We suggest you try again directly. Or you can try applying again after improving your credit status, stabilizing your income, or providing complete information. Also, you can contact our customer service to get more suggestions on how to increase your chances of approval.
05
If I have not completed my loan repayment, can I apply for another loan?
As long as your credit history is normal, you are eligible to apply for multiple loans.
06
My current loan limit is quite low. Is it possible to increase it?
The increase of your credit limit depends on your credit score and financial situation. By maintaining a good credit record and stable income, your credit limit may increase over time. You can also apply for a credit limit adjustment through the credit limit management function in the App.
Repayment
01
How should I repay?
You can enter the order details and follow the prompts to repay. Support GCash, PALAWAN PAY, BDO, BPI, 7-ELEVEN and other repayment methods.
02
How can I check the status of my loan?
When logged in, you can check the status of your loan on both the "Repay" page and the "Account" page, and there are more categories for you to view.
03
What payment methods does XLKash Lending support?
XLKash Lending supports a variety of payment methods, including but not limited to bank transfer, mobile payment and credit card payment. For example: e-wallets such as GCash, PAYMAYA, CIONS, etc., as well as AUB, AIIBank Inc., BDO, BPID and other banks to choose from. You can choose the payment method that suits you best in the app.
04
I've already made the payment, but why does it still show "unpaid" on the App?
This may be due to a delay in system updates. Typically, repayment information will be updated within 5 minutes after you make a payment. If it hasn't been updated after this time, please contact our customer service team in a timely manner.
Other Questions
01
What is the situation where the verification code has not been received for a long time?
You can make sure that your mobile phone is running normally first. If the server is busy, there may be a delay. Please try again later. If you have any other questions, you can contact customer service for feedback.
02
What should I do if I encounter problems while using XLKash Lending?
If you encounter any problems, our customer service team is ready to assist you at any time. You can contact us through the customer service chat function in the App or by calling our customer service hotline.
03
Does XLKash Lending support changing the payment method if I want to?
Yes, you can adjust your payment method in the App. There are modification entrances on multiple pages, such as the home page and the application for funds. Select "Payment Account" to make changes. If you have any questions, our customer service team will provide assistance.
